The rise of a new parthership
As Delivery Manager, collaborating with this client presented immense challenges. Though reputable and experienced, their legacy systems and outdated customer experiences needed transformation for today’s digital landscape. With complex compliance demands and security risks intrinsic to finance, modernizing infrastructure while minimizing disruption was no small task.
My team began as just two: a Technical Lead and myself as Delivery Manager. We spent months immersed in the client’s business and products to gain intimate understanding before ramping up staff. Within 6 months, we tripled our team to include full stack developers, a lead data scientist, and more. By year’s end, an incredible crew of talented, passionate individuals were designing and building solutions to the client’s roadmap.
This team required little oversight. We rapidly gained responsibility and consistently expanded our capabilities. Our radically candid communication built trust to discuss challenges openly and forge creative solutions together. We set realistic boundaries yet found ways to incrementally add value. Most of all, we took immense pride in our work and the solutions we delivered.
According to the client’s feedback, this team embodied every project manager’s dream. We knew their abilities and were transparent about limitations, allowing proper planning and estimation. We even taught them improved ways of conducting retrospectives! Our client also praised the team’s attitude, soft skills, and honesty. Problems were resolved with a smile, deadlines always met. IAM went above and beyond to ensure success.
Candid feedback affirmed the value we provided on both technical and human levels. I remain immensely proud of the solutions we delivered and the future we built together. That spirit is invaluable. No challenge is too great for this team to face with a smile, the best attitude, and solutions that overcome expectations. I am proud of what we have achieved together and excited for the successes yet to come.